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Can not open a STEP file in MasterCam 2018


rickt
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Hello

I got this file that when I try to open it in Mastercam 2018 I get a blank screen.  No errors and statistics shows no entities.  I can not share the file but if I open the file in Cimco in the header the source is "CREO PARAMETRIC BY PTC INC, 2018010".  I tried earlier versions of Mastercam ,  ( X6, X9 ) with the same result.  I do not have Mastercam 2019.

Has anyone else come across this and did you get a solution.?  Is there something my customer needs to do on the other end during the export?

Thanks

Rick

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I forgot to mention that I know that the file came from ProE and a add on translator would be needed to read the native PRT file but this file was exported as a step file.  Looking at the file in a text editor and comparing it with a step file I can open, it looks like a step file.  Another odd thing, the file came without the STP extension.

This is a new company for me and getting through to the right person to ask questions or to get another file format isn't easy but I will see if they will do.

Thanks

Rick

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Hi Pete

I gave STPviewer a try and got nothing.  It seems to acknowledge that there is a document there but nothing else.  Just to clarify, I have a number files with the same problem.

I will see if I can send you this file but it will be a day or two before I get to it or get permission.  Where do I send it?

Thank you

Rick

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