CNC JCB

2018 Mastercam HLE keeps getting crash report.

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I purchased Mastercam 2018 multi axis essential e course and downloaded 2018 Mastercam HLE, and was only use able to use it 1 time. When I close the program and then try to reopen it I get a crash report. I uninstalled the software and re downloaded it and the same thing happened again. Please tell me if I am doing something wrong. Thanks

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CNC JCB,

 What is the graphics card you are using on this system? Are the drivers for it up to date? What about windows are all the updates done? What version of windows are you using?

 

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Rob,

I have a Dell Precision M6800,NVIDIA Quadro K3100M,Intel i7,32 RAM,64-bit,Windows 7. I run Fusion 360 CAM with no issues and the 2018 HLE worked great the first time. Now,

it will open and I can go thru all the options on the tool bars but, as soon as I try to sketch anything it gives a crash report. Any input would be great. Thanks

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The Graphics Card specs are within the system requirements. Make sure the drivers are up to date with it. 

Another test you could try is to see if there is something corrupt in your config folder. Try to rename this folder by adding a .old at the end of it. 

When you start mastercam it will look for the config folder and see it not there. It will build a new one with default settings. 

C:\Users\(user name)\Documents\my mcam2018\CONFIG

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