Have your IT department put together a document listing the information they need and then they can work with your local reseller or us direct to get the data they need. I personally haven't been through this type of request before, however I did forward this along to others here at CNC to see if anyone has dealt with this before. Out of curiosity, did you give your local Mastercam Reseller a call on this?

JP the updates to the new migration should ONLY update default installed files that have changed. So if you only have 6 posts that need updating that is all that should update, not ALL posts found in the folder. Same for machines and controls. There was bug where the flag used to determine what to migrate wasn't being set correctly so ALL installed files were being migrated regardless if they had been modified or not.

Mastercam X9 Public Beta is Now Open! Mastercam and Mastercam For SolidWorks Public Beta Release We want your feedback! The Mastercam X9 Public Beta release is open to all current customers who are on Maintenance. You can learn more about this Beta release and find the link to download here. During the Public Beta phase we will be supporting everyone through the Mastercam Industrial Forum, which is staffed with CNC applications engineers, posts writers, technical support, software developers, and QC engineers. As we collect feedback and make changes, we'll make further updates available via the forum. You must be a registered user on Mastercam.com to download the public beta. If you are not a registered user , when you visit Mastercam.com click the register option in the upper right corner and follow the instructions.

The file path is still visible in the Mastercam title bar at the top so you can see where you are as it is saving this file in that location. Bucktruck's point of forgetting to save changes to a new file is a valid point and something i will make sure gets shared with the UX team. For now you just cancel and do a save as. AS far as why we made that change, I'll have to get back to you on that one as I don't remember the specific discussions. Everything the old Mastercam specific style File Open could do, you can do with the standards windows file dialog it's just a little different. There used to be two styles of file dialogs - windows style and Mastercam style. Now we just offer the Microsoft standard windows style.

We just released a Update 3 for Mastercam X8 to address some Tool Manager issues, File convertor updates, MT licensing issues and some lathe issue. Details on accessing the update, the version information and issues addressed can be found on the Mastercam Industrial Forum here: http://forum.mastercam.com/Topic4597.aspx The new Mastercam forums require registration and linking so if you have not registered you can do so by visiting the signup page at: https://users.mastercam.com/signup

We just released a Update 2 for Mastercam X8 to address some planes & plane manager issue with with X8. Details on accessing the update, the version information and issues addressed can be found on the Mastercam Industrial Forum here: http://forum.mastercam.com/Topic4062.aspx The new Mastercam forums require registration and linking so if you have not registered you can do so by visiting the signup page at: https://users.mastercam.com/signup

Dave, The crash reports can be very useful but sometimes, especially if the crashing is random they may not help at all. Keep sending them if you get them as they do get reviewed and the more we get the better the mystery can be solved on some of them. If you can repeat the issue then you should report the issue to our support staff or through your reseller so it gets logged into the database and you get a reference number that you can use to track what is happening with the issue. [email protected]

We just released a hotfix for Mastercam X8 to address the issue with the corner radius changing when editing a tool. Details on accessing the update and the version information can be found on the Mastercam Industrial Forum here: http://forum.mastercam.com/Topic3224.aspx The new Mastercam forums require registration and linking so if you have not registered you can do so by visiting the signup page at: https://users.mastercam.com/signup

Mic6, Please contact our support team and they can help you out. Not sure what errors you are getting but make sure to share that information with our support staff. [email protected].

Basically if you save your entire my mcamx8 you should have everything you need. What you refer to as MTB are now called .workspace. They are in the same folder as the config files. my mcamx8\CONFIG

We have just released Mastercam X8 Beta 3 for your review. This release ia available to all Mastercam users with active Maintenance. This release will expire on 8/31/14 and requires current maintenance to run. The Mastercam.exe version number is 17.0.13746.0. A list of issues fixed In Beta 3 can be found in the ReadMe.pdf in the documentation folder after installing. Beta 3 is a full install and requires your existing X8 installation to be uninstalled. See detailed instructions below. Beta 3 is only available via the downloads page at: downloads.mastercam.com. To access the downloads you must register and link on the new mastercam.com website. Please follow all instructions during the registration process. X8 Beta 3 Install Instructions (backup any files you may choose to save): To install X8 Beta 3, follow these steps: Uninstall your current version of X8 – If you don’t have X8 installed skip to step #6. Open Windows Control Panel. Double-click Programs and Features. Select Mastercam X8. Click Uninstall [*]Delete the c:\Program Files\mcamX8 folder. [*]Delete the \my mcamx8 folder (users may choose to leave these folders in place). [*]Delete the \shared mcamx8 folder (users may choose to leave these folders in place). [*]Delete the Mastercam entries shown below from your registry using regedit.exe. HKEY_CURRENT_USER\Software\CNC Software, Inc.\Mastercam X8 HKEY_LOCAL_MACHINE\SOFTWARE\CNC Software, Inc.\Mastercam X8 [*]Click on this link and log in: downloads.mastercam.com/ [*]Download the appropriate files for your install. [*]After the file has downloaded, double-click the .exe to begin the installation. [*]Follow the instructions during the installation. It does take a minute or two for the install to launch so please be patient. [*]Upon Starting X8, please turn on the option to allow the Customer Feedback Program to collect data from your system. Note: We strongly encourage ALL beta testers to activate the Customer Feedback Program when using Beta software. You can modify your participation in the feedback program at anytime by going to Help\Customer Feedback Program. Some notes on Mastercam X8 Beta 3: Mastercam X8 Beta 3 is version 17.0.13746.0, dated July 1, 2014. Current Maintenance is required to run the Beta. This Beta will time out on 08/31/2014 Only installs on 64bit operating systems, no 32bit version will be provided. You may choose to leave your shared mcamx8 and my mcamx8 folders as is and everything should be compatible. If you do decide to start with a clean install and remove everything we encourage you to once again run the Migration Wizard as part of your testing. Testers will be receiving an email with a link to a short survey on X8 Beta 2. Please take a few minutes to compete the survey and share your thoughts on Beta 2 with us. We look forward to your comments and findings and encourage you to participate through the Mastercam forum at: http://forum.masterc...om/Forum11.aspx. Please send issues in directly to [email protected].

We have just released Mastercam X7 MU2 SP1 for download and via the Auto Update System (AUS). This update is intended to update Mastercam X7 MU1+ or Mastercam X7 MU2 to Mastercam X7 MU2 SP1. This version number for this Mastercam X7 MU2 SP1 is 16.2.1.61. This version will not time out. The sim-check date for this build is 02/28/2014 (same as X7 MU2). (If maintenance expires on or before February 28, Mastercam X7 MU2 SP1 CANNOT be run). (If maintenance expires on March 1 or later, Mastercam X7 MU2 SP1 CAN be run). Notes about the Mastercam update: The AUS will ONLY update the main Mastercam X7 product. You must download separate updates for Mastercam Art, Renishaw Productivity +, Catia, power libraries, or the sample files. You can download full installs of X7 MU2 SP1 as well as the Update Installs using the link in the bullet above. Update installs must be installed on top of X7 MU1+ or X7 MU2. The Mastercam title bar will remain as X7 MU2 so check the version number using Help/About to verify you updated to X7 MU2 SP1 -16.2.1.61 . All Downloads are now located on our new website which requires registration and verification. You can start the registration process by visiting http://www.mastercam.com and clicking the Register link in the upper right corner. Part of registration requires that you link your Mastercam SIM to your web account so make sure to follow ALL the instructions displayed during the process and in the emails you will receive. You will not be able to see protected content such as the downloads until you are registered and your account has been linked successfully. Instructions for registering and linking are attached to this post. Issues Addressed by Mastercam X7 Maintenance Update 2 Service Pack 1 Mastercam X7 Maintenance Update 2 Service Pack 1 updates the following areas: Custom Lathe Tooling STL files in Verification Issue with X7 MU2 install overwriting shared folders Added MastercamDotComLinking.exe to the install. Issues Addressed by Mastercam X7 Maintenance Update 2 Mastercam X7 Maintenance Update 2 updates the following areas: Mastercam Simulator Toolpaths - Lathe, Multiaxis, Probe Tool Manager File converters See the \documentation\ReadMe.PDF and \documentation\WhatsNew.PDF files for details after installation. Registration-linking-instructions.pdf

Sandybar, did you receive any messages or errors when trying to open after the update? Did you reboot after the update finished installing? Any errors or messages during the install of the update? You can also send us your update log which can be found here: C:\Users\your user id\AppData\Local\Temp\Mastercam X7\Mastercam X7Update.log Yop can also check for an install log here: C:\Users\you user id\AppData\Local\Temp\ It would be in the form of MSIxxxxx.LOG where the X's are replaced with a number combination. You can sort by modified date to find them. Send them up to [email protected] and we will see if there is anything in there that helps.

Glad to hear that worked Mig. Look forward to hearing your thoughts on X8.

Lukedu69, Email [email protected] and include the email address you used to register and your login name and we can try and see what is going on. Did it say your account was linked successfully? Is your Maintenance active? Jim