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Dave Boucher From CNC Software

CNC Software
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  1. I do take the point about bi-directional communication and we're taking a few steps to change that. I've talked to a number of you about some of things we are doing. We are active here and we listen to the feedback and act accordingly where we can. We are much more active on the beta forum, so please join up on the beta program if you would like to get more involved. For various reasons it is difficult to talk about details of product futures in a public forum, however do publish details of bug fixes and customer requested enhancements with each update. Camman1, A number of us here at CNC have offered help through web meetings to go through your issues, but you have not accepted the help on offer. It's very difficult to understand your issues without good data and a discussion around it to understand the context. I accept you might not have the time, but you have plenty of time to 'contribute' here. The offer still stands. Let me know your customer details so I can work with your reseller to help you out. Regards Dave. Sent 17 September 2013 - 08:22 PM Camman1, I've been working my way through some of your posts with a couple of people here. We'd like to help you out and get to the bottom of the issues you've been experiencing. I've had two people here contact you to see if we can arrange a web meeting to go so we can listen and see if we can help out. I know this takes time which you may not have, but if you make some time I would appreciate the input and the opportunity to resolve this. If you don't have the time, but could send in some examples or more detail then please do - email [email protected] and mark it for my attention and we'll be sure to look in to it and get back to you. Regards David Boucher Product Development -------------------------------------------Reply Removed-------------------------- CamMan1, thanks for the reply. I understand the frustration and we're here to help. I've been spending some time going back through threads but haven't found enough to pin point specific issues and make me feel that we have understood or solved your problem. I can see you have issues with verify resolution, but there are different things at play depending on the nature of the part - increasing the precision factor will help, but there are other things we're fine tuning from a development side. For some other things, we need to better understand your workflow, because we're not seeing some of these things in test conditions. We can also go through some things on stock model and any other topics you would like to cover. I'd also like to get your reseller involved so can you let me have your company details so I can follow up with them. We will do everything we can do get you up and running to your satisfaction. I've checked a couple of calendars - anytime between 1 to 3 pm EST looks good as far as I can see, but will confirm if you can be available during that window. Please let me know. Regards Dave. David Boucher Product Manager CNC Software, Inc Sent 20 September 2013 - 02:18 PM Just a follow up on this CamMan1, we'd here to help, so please let me have your customer information so we can arrange a session with you, CNC Software and your reseller tech support team. Regards Dave.
  2. This is the first time I’ve posted on here, so please go easy - I just want to give an update on the create turned profile in Mastercam. This is designed to give back a turned profile for symmetrical and non-symmetrical geometry, but is particularly aimed at the mill/turn type components. It works by spinning the model and creating a silhouette of the model that can be used for turning. All very well in theory but there are a few gotchas with this in that it uses a mesh approximation to do this – so getting back an accurate profile has been a challenge and some of you have noticed this. The current algorithm was new at X4. Some of the arc fitting and smoothing work was done late in the cycle and to avoid risk, we opted to tie this to prototype switch - we only provide access to this to beta testers and resellers on a request basis so most of you did not get to use this. Maybe not the right decision on our part in this case. X5 has a number of improvements, specifically to generate more accurate geometry with a wider range of geometry. We’ve also added the option to use native a Parasolid routine (use Solid Properties – default for Solids) and, all in all, we’re pleased with the results so far. This will be included in beta 3 (around the end of July). In the meantime if you do have specific problem parts, please forward them to the QC inbox and we’ll take a look at them as part of our internal testing and evaluation. For symmetrical geometry we would recommend using the Slice option as the Spin overhead is not required. Hope this information helps and thanks for the feedback on this topic. Regards David Boucher. Lathe/MT Product Manager

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