miscomunication?

[harmonson]

hey, how is everyone. we are having some problems communicating with our mastercam dealers, and are not sure if it is us, them, or both. we had some problems in the past, they were resolved for the most part, and then our main post guy left, and had told us to email the general email adress for posts with any more problems we were having. we did so about 6 weeks ago, and just got a response today. to us, that seems like a very long turn around time, we needed the response to get our machine working. fortunatly it was not too much of a problem, we were able to fix it oursleves eventually, but it is more the point. the problem we were having was with our feed speeds, they needed to be in metric, but we were used to doing everything in english and did not want to put metric feed speeds into mastercam, we wanted the post to automatically change them. we asked the general posts email adress to please "put a converter for feed speeds [in the post] from english to metric" to us this seemed like a very clear cut question, but when we finally got the response he asked us to be more specific and what conversion factor to use. i am not sure how much more specific we could be here though...

[Guest CNC Apps Guy 1]

I would admit that 6 weeks is quite a long time for a reply to an e-mail. I would not consider 6 weeks excessive(depending on the changes of course) to get a post done.

If you are having problems with technical support though, you should contact CNC Software directly and they will be happy to take care of you (usually the same day unless it's post related - posts can take longer depending on the questions you have).

Your dealer should always be the first contact, if you are not satisfied, then contact CNC Software.

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James M.

Mastercam Enthusiast

[Allan Brown]

At our office, we would typically consider any type of 'conversion' post to be above and beyond what we would handle as part of general tech support.

[harmonson]

thanks for your replies. the only thing we wanted them to convert was our feed speeds, and the other reason i dont think it was an unreasonable request, is that they were still supposed to be setting up our post, when the guy we were working with left. thanks again.

[Guest CNC Apps Guy 1]

So let me see if I understand this. You were going to draw your parts in inch, program the feeds and speeds in inch as well and the post was to convert the feeds and speeds only to metric?

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James M.

Mastercam Enthusiast

[harmonson]

no no, were not that out of it here. sorry, i guess i forgot to mention that the post had already been set to convert our tool paths to metric, but when he did this he forgot to convert the feeds and speeds. we had just gotten it and were in the process of testing when he left, and realized we needed that as well.

 

[Guest CNC Apps Guy 1]

Ahhhhhh, soooooooo. I see said the blind man to his three deaf children.

I think in the post, there should be a statement like this:

feed = feed * the conversion factor for IPM to MMPM

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James M.

Mastercam Enthusiast