• eMastercam Store Terms & Conditions
    Welcome to eMastercam.com

    Return policy for printed books:

    • The In-House Solutions Team behind eMastercam.com makes every effort to bring to you the best quality materials and to maintain our customers high expectations. To maintain these high standards we will only accept returns if you have received the incorrect item or there is a manufacturing issue. In either case,  it must be received within 30 days of the original purchase to receive a full refund.

    • If you are returning an incorrect product it must be sent back unopened and in its original condition. 

    • Before sending the product back you must first contact eStore@emastercam.com or call 1 (519) 658-1471 to receive a RMA number which needs to be included on a copy of your receipt or packing list.
       
      Returned Item Checklist:
      > Must be received within 30 days of the original purchase date as marked on the invoice
      > Receipt and/or packing list must be included with RMA number attached
      > Item must be in original condition
       
      Return Address:
      eMastercam Store
      240 Holiday Inn Drive
      Unit A
      Cambridge, Ontario
      N3C 3X4

      Return Policy for ebooks:
      Unfortunately, due to the nature of eBooks, we cannot accept any returns.

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