Printing

[dprovost71]

This is annoying....I tried to make a simple setup sheet in x ...I went to print and it shut down. Crash ....I think x is great ..but this????

Please get this straightened out soon.

[travis meyer]

we do a lot of setup sheets and havent had any problems try contacting your reseller see if they have any sugestions.

[Guest]

Are you running MR1?

 

I do ALOT of setup sheets and never have a crash on those.

 

 

What are you using to create the setup sheet?

[dprovost71]

I am running MR1. If I bring anything up on the screen and try to print it crashes. If I preview first ....it does print.

[P_Scott]

dprovost71,

 

What are the exact steps you're following when you get the "crash". Which setup sheet are you using? Is it the Graphical User Interface (GUI), the .Set file or something else? What's the graphics card on your work pc? Is it the same Dell workstation you were using before at the Br. or Str. location? Was there anything updated on that pc recently? How up to date is the graphics card driver? How about the printer driver? I'd be happy to look it over for you if you want to give my a call. We can set up an online Tech Suport session. HTH

[dprovost71]

Well Pete,

Yes its the same Dell pc.

I went into the screen config and turned off hardware acceleration....and it printing works now.

[P_Scott]

dprovost71,

 

If turning off the hardware acceleration allows you to view and print the setup sheet, it definitely sounds as if you have a graphics card issue. Correct me if I'm wrong Dave but does that Dell workstation have either an ATI card or no card at all (Intel graphics)? Turning off the acceleration is just a "band-aid" solution for now. Unfortunately that will affect the speed of processing more complex surface toolpaths. Changing the graphics card may not be possible but you can check to see when the driver was last updated. Right-click on the Desktop (everything minimized) and select Properties from the menu. Then select Settings-Advanced-Adapter and click on the Properties button on the adapter page. Select the Driver tab and it will supply you with the version number and date for the driver. If it's older than a couple of months, I recommend visiting the card maker's website and downloading the latest tested driver for that graphics card. HTH

[dprovost71]

I just updated the driver and it is the ATI...we are checking out a different graphics card now...if its stable we will go with it.