Install X3

[Casey L.]

After installing X3, the master cam editor does not pop up after posting a program. I just get a window that says office is gathering information. Then nothing. But, if outlook is uninstalled, it works like it is supposed to. Any ideas?

[Mick from CNC Software Inc.]

Casey,

 

A few questions.

 

What OS are you running?

 

Is the OS all patched up to date?

 

Is Office all patched up to date?

 

Does the system have any problems with any other applications?

 

What have you installed/Uninstalled since Mastercam was installed?

 

Is this the first and only version of Mastercam on the system or was there a prior version and if so did it function as expected?

[Casey L.]

I am using Microsoft windows XP 2002. As far as I know everything is up to date. All other applications seem to be functioning ok. I have had previous versions of Mastercam but they were installed on an older pc and didn't have any troouble. This pc is newer and a little more powerfull. X3 is the first version on this pc.

[Casey L.]

At a second look, X3 is the only Version of MasterCam software on the pc but there is a bunch of folders from previous versions copied to this pc.

[Mick from CNC Software Inc.]

Casey,

 

First I would run a Windows and Office update to make sure your system is all up to date, that way we can at least rule that out and move on from there. I have seen many cases where of updating windows can rectify issues like the one you are experiencing.

[Simtech]

I would suggest trying another editor, like Cimco Edit, to see if this works OK ...

[Casey L.]

The OS is all up to date. I talked to an IT person who thinks they have it figured out. Their advice is to uninstall outlook. After MasterCam is installed, reinstall outlook. Doesn't sound like it would do anything but apparently it worked for him before. I should know soon if it works or not. I will also try another editor if this is unsuccessful.

[Casey L.]

Apparently, there was a problem with the restrictions set by the system administrator. With administrative privileges, it works ok. I do appreciate all the help.

[Mick from CNC Software Inc.]

Glad to hear you are up and running, thanks for letting us know what the issue was.