Start Up Crash

[WoodyT]

In an attempt to start MasterCAM x6 HLE about a week ago after not having used it for a month, the program crashed when it read "Reading key mapping file." I looked online, found others had luck with uninstalling, cleaning out .NET framework and the registry and then reinstalling, but this didn't solve the problem. Not sure what to do, I contacted eapprentice (provides online MasterCAM courses), but they were just as stumped as I was.

 

So they gave me a link to x7 HLE. With high hopes, I cleaned out x6 and started up x7, only to encounter another crash when it reads "Running command line commands." So I go to MasterCAM support. Over the past two days I've spent a couple of hours working with one of their tech reps (who has been great), but now the both of us are stuck.

 

So I come to all of you. Has anyone encountered a similar error or have suggestions?

 

Things I've already tried:

• Uninstall reinstall
  
• Registry cleaning
  
• .NET framework cleanout and reinstall
  
• Reinstall to a new drive location
  
• Disabling all antivirus features
  
• Installing Windows updates
  
• Uninstalling most software installed since it last work (save a couple games and some Adobe software).
  
• General disk cleanup (through CCleaner and Revo Uninstaller)
  

Thanks

[Jayson Kramer]

You say you contacted Mastercam's main office for support over this and no go or you contacted your local dealer support?

[WoodyT]

I have contacted both and am continuing to work with MasterCAM support, but would appreciate any input users here have.