Problem saving as file type VDA

[marc007]

Hi folks

 

i'm hoping you can help out one of our guys having a small problem with mastercam

 

we're running Mastercam X MR1 (10.1.3.34) on winXP

 

the problem occurs when he is trying to save a file as a .vda. It doesnt seem to occur when saving as any other file type

 

the steps he is taking are as follows;

 

File>Save As>Choose Destination and file name, Save as type VDA and then when I click Save I get this error.

 

The instruction at “0x0b323c50” reference memory at “0x0b323c50”. The memory could not be “read”.

 

Click on OK to terminate the program

 

 

It then closes down mastercam. any unsaved work is lost.

 

 

 

Any suggestions would be appreciated

 

thanks

 

marc

[Pete Rimkus from CNC Software Inc.]

Marc,

I'm not aware of any problems in X3 with "SaveAs VDA". Does it happen with any MCX file that you try to SaveAs VDA? If it's a particular file,

can you send it to me ([email protected]) so that I can look into the problem for you?

[marc007]

Hello Pete,

 

thanks for your reply, sorry I didnt get back to you. the guy with this problem is on holidays so I'm not able to get further details for the moment. I'm pretty sure though that it happens with any MCX file he is working on rather than one particular file.

 

thanks

 

marc

[Pete Rimkus from CNC Software Inc.]

Marc,

Actually, I have since noticed that the original post says "X MR1"...yes there are a couple known crashes when saving as VDA. One was reported as corrected in X MR2, another in X2.

 

This customer may be running into one of those issues. The best thing to do would be to get him up-to-date.

[marc007]

I'll try that and let you know.

 

thanks for the help Pete