Mastercam Issue with SolidEdge

[Mick]

Our local reseller has just contacted me in regards to a problem that a local Mastercam user has encountered, and has asked me to try and sort it. It appears that they have installed V9.1, and as a result, when they try to run Solid Edge, it now doesn't run. They previously had V9 running alongside Solid Edge with no problems at all. According to the customer, their Solid Edge is using a Hasp as well, which indicates to me that there is a potential issue with the driver. Has anyone else encountered a similar problem?

The customer is unfortunately in another town, so I'm doing this via phone.

 

Regards,

 

Mick

[kccadcam]

I've ran into this before and sometimes an easy fix is to swap the 2 Hasps around (they are piggybacked right?) It seems to be the order the computer sees them.

 

JM2C

[Mick]

I just got some more information from the customer. Its seems the Solid Edge sim is a Sentinel, not a Hasp. So it maybe not a hasp driver issue. I did indeed get him to swap the locks, but its made no difference :/, but thanks for the suggestion.

Hehe...These kind of things only ever happen on a Friday afternoon

[mmonica]

FYI, I run Solid Edge V14 with a network license and Mastercam V9.1 with a hasp on a NT machine with no problems.

[ProductDevelopmentGuy]

Windows NT by any chance? Did the customer install the MetaCut software that came with V9.1? We've had complaints about some other software packages failing to run with that comibination.

 

PDG

[Bullines]

Is there an error message of any kind when Solid Edge is (unsuccesfully) launched?

[David Helm Eastech Inc.]

I've had a problem with upgrading my solid edge after I installed MC V9.1. V9.1 puts a parasolid key in the registry that solid edge reads thinking you have a previous version of SE on your system. Which in fact you don't. I deleted the key and installed solid edge. Then put the key back in and everything ran fine. You might want to investigate this avenue. Who knows.

[Mick]

Thanks for all the replies everyone. As it's Saturday, I'll be talking to the customer on Monday, to check on more details, and once I know more, I'll be back on here

[Mick]

I believe it is Windows NT, and yes, the Metacut Software was installed.

There was a brief error flashed on the screen when Solid Edge started, and was something to do with failure to find a license. The customer has both a network license, and a fixed license (they have several seats) but neither license works.

It is shaping up as a trip to their premises for me, by the looks of things