Undefined Tool

[Tony35]

hey peeps

 

im using a custom file undefined tool and the backplot shows the tool retracting

well when the tool plowed thru the part we found out its not retracting (shows it in cimco backplot) its like its stuck on keep tool down????

so i thought post issue, but when i use a standard endmill it retracts so it has to do with the custom tool

i checked all my settings and things look good

any ideas on how i can fix this problem

 

TIA

[Tony35]

here are some pics