Hi guys,

I just wanted to give you all an update.

I replied with a generic "Thank you" to everyone who send in the screenshot / description of their graphics card, driver date, and driver version. We're using this information to see if there is any common thread between affected machines. This is definitely helping.

We're currently working on a REAL fix for the problem and hope to have it to test shortly. I'll keep you guys updated periodically. Thank you again for your help, it is very much appreciated.

Hi guys,

Anyone who is having the problem please send [email protected] the Windows Display Properties dialog describing the graphics card and driver. In XP, it can be found by:

- Right-click on the desktop.

- Select Properties.

- Click on the Settings tab.

- Click the Advanced Button.

- Click the Adapter tab.

- Click the Properties button.

- Click on the Driver tab.

In Vista, it is:

- Right-click on the desktop.

- Select Personalize.

- Click Display Settings.

- Click Advanced Settings.

- In the Adapter (first) tab, click Properties.

- Click the Driver tab.

PLEASE send these in to [email protected]. We're trying to find a resolution for this as quickly as possible. Thank you all for your help.

MurrayMold - What OS are you running.

Kevin - Try moving your config file out of the config directory when MAstercam is closed, start Mastercam again, and run Verify. If you have time, lets start an email thread. I'd like to get MU1 working on your machine.

Scott - Are you running Vista?

Hi beej,

Can you send in a zip2go file ([email protected])? Thanks in advance.

Thanks guys. I'll take a look at them as soon as they come in. Does it seem to be only 2D operations, or HST, or all operations? I've tried with a 2D contour and a 3D HST operation, and no luck.

Hi guys,

Don't disable Hardware acceleration, this will make the problem worse. If you already have disabled it, remember to unselect that checkbox in BOTH Settings / Configuration / Screen AND Settings / Configuration / Verify Settings.

We ran into this a few times with nVidia GeForce graphics cards, and once with a quadro. Everytime running with hardware acceleration on and a driver update solved the problem.

Let me know if this helps.

Hi Peon,

Please send the part to [email protected] if you have not already done so. Thanks.

Leigh,

Yes there is. But you have to install MU1 to get to it.

Hello Everyone,

Mastercam X4 MU1 has been released to all customers. It is available for download on Mastercam.com. If you have any problems or suggestions, do not hesitate to contact your dealer or [email protected].

Thank you.

[ 10-14-2009, 04:33 PM: Message edited by: gcode ]

Hi peon,

Could you send me ([email protected]) copies of your before and after config files, along with a file that was lagging and steps to reproduce the lag? Thanks in advance.

Still working on it

If you guys can give me any steps to reproduce the problem consistently, please let me know. It works on all of my 64-bit machines. I have only been able to reproduce the error once, and 30 minutes later it was working again.

Weird... I logged this as bug number cnc00058147. Thanks, guys.

Hi Jim,

Do any of the *.cpl files in System32 have an icon? What operating system are you running? Do any other *.cpl files launch correctly when double-clicking them? Thanks again for your help.

Jim,

What happens if you double-click on C:WINDOWSsystem32mcxapplet.cpl? Thanks again.

Hi Jim,

Do you happen to be using Avast! antivirus software? Thanks in advance.

John, can you export HKEY_Current_Usersoftwarecnc software, inc.Mastercam X4, zip it up, and send it to QC? Also, zip up your Engrave folder. We've been chasing this one for a while and have never been able to duplicate it.

Thanks in advance.

Salahuddin, I have been looking into this again since you sent your email last week. No luck so far, but I'll keep trying.

Hi everyone,

Several customers have contacted us regarding the inability to install mastercamx4-web.exe on XP-64 or Vista-64. This is caused by a Microsoft bug that requires a hotfix. This was also an issue during the release of X3:

Here is the link to the hotfix.

Thank you.

Hi guys,

Here's your solution. It's a Microsoft bug that requires a hotfix:

Hotfix

I thought this seemed really familiar. We had the same issue with the initial X3 release.

Contact your dealer. Every resource file can be translated to any language, but it is always the dealer's responsibility.

Thanks.

Thank you for the information. We will resolve this issue as quickly as possible.

Hi guys,

At what point in the installation are you getting the error message? There should be text next to the status bar that indicates what Mastercam is trying to do. What is the installation directory you selected for X4? Are you choosing the "replace" option, or side-by-side? Is this Vista or XP-64? If Vista, what version (home, ultimate, business etc.) Thank you in advance.

Hi guys,

I logged this as bug number cnc00051304. Thank you.

Hi guys,

Greg sent a few files to [email protected] and we were able to reproduce the problem with his instructions. I have logged this as bug number cnc00047662. Thanks for your help, Greg!

Hi JMC,

Please open the commonsworksdata directory of your X3 MU1 installation. What is the Date Modified value of SwDocumentMgr.dll?

Thanks in advance.

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