HSMAdvisor Help

[TFarrell9]

Howdy,

The 30-day trial expired, so we purchased the license. I'm having an issue when launching the app from within mastercam. It seems to launch fine, but when I try to select a different material (it's loading a different one than what I select prior to launching the full app) it gives me the pop-up in the attached screenshot. It has all the license info, but there is no "okay" to select or anything, and if I exit, it reverts the material selection. You may also notice is says "license level: trial 30", but has the purchased license info behind what I've blacked-out. 

If I launch the app standalone (with mastercam closed), it seems to work as expected. Should I just try reinstalling the app or is there something I'm missing from within mastercam? For what it's worth, I removed the add-in from the ribbon and added it back in and there was no affect.

[TFarrell9]

I just realized that from within mastercam, it's still looking at the trial license, while the standalone app as seeing the purchased license. It all comes from the same app, doesn't it? I suppose I'll try reinstalling the plugin for mastercam to see if that works.

 

Edit: I've done a clean install of both the main application and plug-in and still have the same issue, I've contacted their support for help.

[Aaron Eberhard]

Looks like perhaps the license file got stepped on/installed to a separate location?  Eldar will get you sorted out pretty quick I'd imagine.

[TFarrell9]

2 hours ago, Aaron Eberhard said:

Looks like perhaps the license file got stepped on/installed to a separate location?  Eldar will get you sorted out pretty quick I'd imagine.

Eldar said he thinks it may be an issue with windows 11, but he'll have to do some troubleshooting. 

[zero_divide]

Does anyone else have MC2024 installed on Windows 12 with HSMAdvisor?

Does it work fine for you?