ntvdm exe error

[Toxsol]

Help, running Vista (64 bit) business. Am having the following alarm coming up and mastercam is very slow or locked up.

 

Alarm says that it can not find ntvdm exe file. Have done a complete reinsatll of mastercam and this has not solved the problem.

 

Thks for the help

[gcode]

see the sticky thread at the top of the main forum about running Mastercam on x64 OS's

[Toxsol]

There is mention of the error there for X4 but no fix the only link posted is for an X3 error and I would of hoped that the release of X4 should have that fix built into it

[gcode]

Did you install X4 fron the disc or a web download?? I don't know if the web download installs all prerequisites or not

[Toxsol]

Installed from the web download, never received the disc. Have sent an e-mail to in-house and left an message on their phone, hope they can help soon. Good thing got done the most important stuff done the rest can wait a day.

[Chris Bell CNC Software]

The NTVDM error appears occasionally, and we haven't been able to track down the issue yet. This is a Windows system file, and we suspect that it might be linked to Windows Update as many of the customers experiencing the problem says something along the lines of "I didn't get the error yesterday, and now I can't get it to go away."

 

Do you get the error on start up and after that point, everything runs correctly?

[Toxsol]

Mainly its at the start when I load up mastercam, but have had it 1/2 way through a job and it locks mastercam down.

 

If I open mastercam and then the file it seems less of an issue, if I try to open the file directly will always get the problem.