O/T but you guys are soo good...

[biss03]

i'm sure you'll be able to help. after sitting on hold for well over a half hour waiting to talk to someone from microsoft, i've decided it was time to ask the real experts. I'm trying to install broadband internet service on my home pc running windows 98 second edition. i need to configure my connection but cannot. when i go to tools, internet options, connections, i need to click on the setup button to configure it to see the broadband connection. the problem it my setup tab is shaded (in other words i cannot click on it).what could be causing this and how can i fix it?

 

thanks,

 

josh

 

p.s. i've actually stumped our computer guy with this question so i figured it would be a good challenge for you all.

 

[ 01-03-2003, 02:23 PM: Message edited by: biss03 ]

[Guest CNC Apps Guy 1]

Have you installed the Cable/DSL Modem in the Network Properties?

[biss03]

yes. i've verified that i have a connection by "pinging" comcast (my broadband provider). i spent nearly 3 hours last night on the phone with comcast making sure everything was good. they eventually came to the conclusion that internet explorer is not configured to "see" the broadband connection. that is why i need to be able to get into setup. also, when i try to go thru the internet connection wizard thru start, programs, etc, i get a message saying i don't have the privelidges to do that.

[Jim Whipple]

quote:

---

also, when i try to go thru the internet connection wizard thru start, programs, etc, i get a message saying i don't have the privelidges to do that.

---

Have you tried logging in as administrator??

Jim

[Guest CNC Apps Guy 1]

I don't think Windows 98 has Administrator/User priviliges unless you're using Policy Editor to manage your users/system.

[Guest CNC Apps Guy 1]

Oh, one more thing, perhaps you should update to Explorer 6, and apply the latest patches to Win98.

 

JM2C

[Jim Whipple]

quote:

---

I don't think Windows 98 has Administrator/User priviliges unless you're using Policy Editor to manage your users/system.

---

Oops!!! Didn't see that part bout Win 98

Jim

[Keith Graydon]

biss,

i'll look at my home connection when i get there. Win98Se/Comcast also. It's rock solid btw.

 

meanwhile, your "connection" must be working if you can ping out. try pinging someboxes outside comcast network as you may only be hitting the gateway (network, not brandname). ping your ownself too. (localhost, 127.0.0.1) Try some ftp stuff if you've got an app for that. be sure that the divers for you nic are really installed properly. some 3com cards are notorious for seeming to be installed properly but aren't. go into device manager and look at the "network adapters section. Im sure all this will work for you but you should test it out anyway. 5 minutes max.

With all that said it probably is your browser config. you should be looking at the security/privacy/content tabs in the IE tools setup. turn them all down to minimun.

 

what ur ip? lemme try to ping u ok?

 

HTH

-ill check back l8r

-Keith

[ssibiski]

do you have a modem set up on this pc?

maybe try to disable it them try again.

I ran into a problem like that but it was on win95

 

ssibiski

[iowajim62]

Hi,

Another thing you might check,go to Tools,Internet Options,Connections,Lan Settings and check for "Automatically Detect settings" having a check in the box. On my Win98SE connection thru Earthlink I had to uncheck this.

HTH

[cadcam]

Are you going from a router to the box or straght in to the NIC card?

 

Are you trying to share with other computers?

 

If there is a router are you using a routher with a switch or a seperate switch or hub?

 

Do you have TCP/IP setup under your network connection?

 

Just a few thoughts to work thru.

[jeff]

Doesn't your ISP provide software for setting up your pc properly?

[biss03]

thanks everyone for all the responses. unfortunately, i have no way to access the internet other than the connection i'm having trouble with. i'm using my work pc to put these questions on the forums. is there a way to update to v6 with out internet access? also, i received a response from a microsoft person on their community forum but i don't understand what they are saying. here it is:

 

1 ..... locked, 0 ..... adjustable by user

 

HKCUSoftwarePolicies Microsoft Internet ExplorerControl Panel

 

ConnectionsTab

 

can anyone make sense of this?

i'll be checking back monday a.m. hopefully i'll be able to get thru to their phone support today.

 

thanks all,

 

josh

[Bullines]

quote:

---

i received a response from a microsoft person on their community forum but i don't understand what they are saying. here it is:

 

1 ..... locked, 0 ..... adjustable by user

 

HKCUSoftwarePolicies Microsoft Internet ExplorerControl Panel

 

ConnectionsTab

 

can anyone make sense of this?

---

1. Click on the Start button and then "Run".

2. Type regedit

3. Navigate to :

 

HKEY_CURRENT_USERSoftwarePoliciesMicrosoft Internet ExplorerControl Panel

 

4. In the right-pane, look for a DWORD Value called "Connwiz Admin Lock".

5. Double-click at and be sertain that it is a decimal value of 0.

6. Close regedit

7. Reboot.

[biss03]

thanks everyone for your input. changing the registry was all that was needed to fix it.

 

thanks again,

 

josh