NetHasp license problems

[Bob Hedrick]

I'm helping get Mastercam running in a university lab.

The problem is that anytime someone accesses a new licensed feature in Mastercam, ALL users get a 'Nethasp disconnected' message. Hitting 'Read' on the server fixes the problem. For example:

One user logs and fires up Mastercam - everything is cool.

2nd user logs on and first user gets 'Nethasp disconnected'

Admin hits 'Read' everything is cool for both users.

First user tries to create a Solid and gets 'Solid license not found, 2nd user gets 'Nethasp disconnected'

Admin hits 'Read' everything is cool for both users.

 

The system is:

6 educational Mastercam X4 licenses on PC's running Win7 X64

Nethasp is on the server

NetHaspX v5.0

 

Any suggestions are appreciated.

[Guest]

NetHaspX v5.0

 

Try having them update to the latest, V5.5 IIRC

[Bob Hedrick]

I just checked. The server is running NetHaspX 5.2. The PC's are running V5.0 Maybe a compatibility issue?

[mig]

Also try to suppress UAC in Windows

[Guest]

Very possible, I've seen strange things in cases as such.

 

Get them all on the same version, then test it

[NOTW Programmer]

I run mastercam on Windows 7 X64 no problems. All they eye candy is turned on, have you tried uninstalling and reinstalling the Server NetHaspX; this sounds more of a server problem than a workstation problem. We have had that issue here at work but not that often, the Admin simply restarts the License Sever and Voila.

[Chris Rizzo]

We recently had the same issue here at the college, with 36 seats. I wasn't involved in the fix, but IT had to increase the net hasp search time permitted. Shoot me a pm and I can relay the info.

[Bob Hedrick]

Thanks for the responses. We had 6 students in for 7 hours of instruction, and shortly after posting on the forum, the problem magically disappeared, so we took the "It's not broke now, don't fix it" approach for the time- being. I showed the IT guy for the network the forum, so he may be joining in the near future. Thanks again. - Bob