trouble with setup sheet X+ for X9.

[Jeff2005]

I seem to be having trouble intalling the X+ setup sheet. It keeps giving me errors while trying to load.  Attached is an example of what i am getting.

 

thanks for your help.

Jeff

 

 

 

[Günther Massimo - GMCCS]

- make sure you have administrative rights

- make sure mastercam is closed during installation

- try to delete existing X+ files under the chook folder before installing X+

[Jeff2005]

- make sure you have administrative rights  CHECK

 

- make sure mastercam is closed during installation    CHECK

- try to delete existing X+ files under the chook folder before installing X+....

 

 

the first two items, i made sure of this. 

as for the last item, Are you referring to the X8 version of X+?

 

thanks,

[Machineguy]

In the X9 folder. Because that's where its going.

[Jeff2005]

In the X9 folder. Because that's where its going.

 

If i have previously installed X+, then i can see how this could be relevant.  I haven't recently installed the X+ for X9 because it won't install. 

thanks

[Jeff2005]

Gunther,Any other suggestions for installing X+ for X9? 

[Machineguy]

Try turning off the the virus software before installing. Some of those are really overkill.

Might try it in safe mode. It sounds odd but something is not right.

 

Or, delete the X9 X+ and re-download the file. In fact I would do that first.

[Jeff2005]

I am not sure if I can turn the Virus protection OFF..  This is company virus protection, they lock us out of turning anything on or off.

It would take an act of congress.

I will give it a try though. 

I did redownload X+, with still the same result.

[Machineguy]

In explorer, is active x locked out? May have to get a IT guy. All these new windows updates lately could have change something.

[Jeff2005]

I had our IT guy to turn the virus protection OFF and tried to install again. It did not work.  I don't know of anything else to try.

[Jeff2005]

NOTE:  I did install the X+ setup sheet on a laptop that is not on our network and it installed correct.  That being said, what else could it be other than ADMIN or VIrus protection software?

 

Thanks

Regards Jeff Smith

[Jeff2005]

I was now able to install the setup sheet for X9.  Changing a couple of permissions for my login, did the trick.

[DJ 454]

Installed X+ for X9 with no issues other than when saving as an Excel format. I can save the file fine. When my operator opens it from another computer the image is not available. I did not have this problem with X+ for X8. I have tried deleting all X+ and re-installing multiple times with the same result. Any ideas why this would happen? I would appreciate the help.