2021 HLE Crashing on startup

[Born to machine]

Has anyone has this issue?

I think there was a windows update issue associated with this..

Anyway tried uninstalling and reinstalling but it just wont get past the spash screen before crashing every time..

[Guest]

2 minutes ago, Born to machine said:

Has anyone has this issue?

I think there was a windows update issue associated with this..

Anyway tried uninstalling and reinstalling but it just wont get past the spash screen before crashing every time..

Have you tried deleting the .workspace and .config files?

What does the event logger say?

[Born to machine]

 

Not an expert but this was one of the entries

 

"Crash","4/09/2020","19:12:11","","McUex: Mastercam raised an Unhandled Exception","",15956
 

[Guest]

3 minutes ago, Born to machine said:

 

Not an expert but this was one of the entries

 

"Crash","4/09/2020","19:12:11","","McUex: Mastercam raised an Unhandled Exception","",15956
 

 

56 minutes ago, xx4g said:

 Have you tried deleting the .workspace and .config files?

 

 

[JoshC]

a common cause of this crash is if the pc does not have a powerful graphics card or doesn't have a dedicated graphics card, are you running a dedicated graphics card and have enabled dedicated graphics through the graphics card application. If you have a dedicated gfx card i would enable dedicated graphics like the first link below shows.

If you do not have a dedicated graphics card, either get one or disable hardware acceleration like the second link below shows.

Link on how to enable dedicated graphics https://kb.mastercam.com/KnowledgebaseArticle50338.aspx

Link on how to disable hardware acceleration https://kb.mastercam.com/KnowledgebaseArticle50277.aspx (note: in mastercam 2021 this is settings found in the advanced configuration, the same place it was in x9-2019)

 

[Born to machine]

Josh,

It was all running fine beforehand and yes it is a dedicated graphics card..

Will try your suggestions anyway..

Thanks!

[Born to machine]

Tried again today..

Uninstalled and removed folders ect..

Still crashes on startup..

Very annoying..

[Kevin E]

Experiencing this too here on one of the computers at our shop. Machinist suspects it happened after Windows updated. It's now Windows version 2004. Uninstalled, rebooted, reinstalled, with no success.