Error Reports

[Murray Mold]

When MasterCAM (un)expectedly shuts down and has the error report where you fill in your email and a description of what you were doing when it crashed, why do you not always get a response from them? I've been working on a simple 2d program and have been getting my threadmill "To Size" on my workpiece and almost every time I click on the threadmill parameters to adjust my Overcut Allowance, MCAM crashes and I have sent in all the error reports (9 or 10) and have not gotten a single response.

Can any of you old Guru's in here look at my file and see if it does it to you also?

Thanks

[gcode]

try reloading your machiine definition..

[Murray Mold]

I'll give it a shot,

Thanx

[Thee Rickster ™]

I think they only use it for their purposes of de bugging.

 

Not getting a reply doesn't necessarily mean they are not looking into it. I have never recieved one either.

 

Try picking your machine definition again

 

HTH

Rick

[Murray Mold]

After re-loading the Machine def, I have clicked on the threadmill parameters several times and it seems to have fixed the problem,

Thanks

[chipman]

I have sent plenty of crash reports over the last few years only to find out that CNC software never received any of them. Wow what a waste of time filling in my email address each time. It seems our company's network blocks them. Our IT manager is currently working on finding solution.

[Guest CNC Apps Guy 1]

I have recieved a few replys so I KNOW they get them. I make them as detailed as possible so they can track trends easier.

 

For me, I notive 90% of my crashes are related to dynamic rotation of my model with my SpaceNavigator. Perhaps it's a driver issue, perhaps not. In X3 I have not had a single crash report related to dynamic rotation though.

[Thee Rickster ™]

When I send a zip-to-go directly through my email, to qa@mastercam, it is taken care immediately with results, always.

[Guest]

We just got a question about a crash report generated last week.

 

I have received a few requests for files and more indformation.

 

These are looked at, they are utilized.

[bogusmill]

Our comunication via internet with MC was blocked too. I could get the web site but no email to me could get through so I thought they were ignoring my problems. This forum site gets faster/better results anyway.

[Guest CNC Apps Guy 1]

quote:

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...This forum site gets faster/better results anyway...

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I would think you would want the bug (if the problem was not OE) fixed as opposed to just a workaround given. Don't get me wrong, work-arounds are VERY important, but seems to me getting to and addressing the ROOT of the problem is ultimately the best way to go.