HASP NOT FOUND

[James Coy]

X9 on a WIN 10

Starts X9 and gets error "Your SIM is not enabled for the necessary product"

Verisurf X9 STILL starts up though and it shows his SIM number. When he tries to start a measurement device he gets, "HASP Not found. Please check if it is plugged in.

Go to HASPX and it shows Serial number 0 and HASP not found.

I've tried HASP Setup to no avail.

[gcode]

Assuming the hasp is plugged into the computer, launch nethasp.exe

and make sure it's set to local

 

If its a nethasp, set it to network

[Richard Thomas - Mastercam UK]

16 hours ago, James Coy said:

X9 on a WIN 10

Starts X9 and gets error "Your SIM is not enabled for the necessary product"

Verisurf X9 STILL starts up though and it shows his SIM number. When he tries to start a measurement device he gets, "HASP Not found. Please check if it is plugged in.

Go to HASPX and it shows Serial number 0 and HASP not found.

I've tried HASP Setup to no avail.

For the first issue, check the properties for the Icon/Shortcut used to start Mastercam - perhaps someone has tried to launch Mastercam with an unlicenced product level, i.e. the file path reads "C:\PROGRAM FILES\MCAMX9\MASTERCAM.EXE /M3".  Try deleting any text after ".EXE"

 

For the second issue, you mention he starts a measurement device.  Is there any chance the guy is still using a white parallel port dongle has and has the measurement device plugged in on the end of that?  I could be way off base here, because, but I have a feeling there were still some old white dongles in circulation that could run X9.

[James Coy]

gcode - We went to HASPX and it shows Serial number 0 and HASP not found. NHASPX is set to local and HASP

[James Coy]

Rich Thomas - No, it is a newer dongle

[crazy^millman]

On windows 10 need to look in the device manager and see if the HASP is showing up. If it is then need to do a repair and it should fix the issue.

[James Coy]

Millman - It showed all 3 Safenet drivers.