Opening PDF stalls after running two instances of MC 2018

[neurosis]

Has anyone seen this?  Every time I launch 2 or more instances of Mastercam 2018, opening pdf files lags until I completely close all instances of Mastercam.  On top of that, the next time I launch Mastercam, it lags badly as well some times taking as long as 30 seconds to respond.

So far the only way I've found to stop the lag is to reboot the PC.  I haven't been able to figure out what process is causing the problem. 

[Guest]

I've got 2 files, about 150megs each open...rifled through several pdf's no issues....

Got 32 gigs RAM......

Machine Specs perhaps?

 

Added a 3rd, 130meg file and opened the 115 meg Kennametal pdf....no appreciable difference

Edited November 8, 2017 by Guest

[neurosis]

The pc is old, but its not the "machine" that is the issue. Not the hardware anyway.  There could be an argument made for operator involvement.   I can have Solidworks, TopSolid (with 7 files open), Catia, and a single instance of Mastercam open and it never lags out.  I can have only a single instance of Mastercam open and nothing else, as soon as I launch the 2nd, the lag starts. 

Once the lag starts doesn't go away until I close *all* instances of Mastercam. Once I do that the pdf files open fine.  After launching the two instance of Mastercam and then closing, re-opening Mastercam lags horribly and continues to do so until I reboot the pc. It has to be something that is happening during the launch of the 2nd instance of Mastercam.

[neurosis]

To add to that, I don't have to reboot.  I just tested it out and all I have to do is log off and log back on and the issue is gone.

[Colin Gilchrist]

Try this > Windows Start Menu > Type in "System Information".

In the dialog, go down to "Windows Error Reporting" at the bottom of the Tree.

On the bottom of the dialog, enable the checkbox for "Search selected category only", and search for "Mastercam". Also, search for "PDF" in the Windows Error Reporting details.

Sometimes, you can find an error message like this one:

8/26/2017 7:12 PM    Application Error    Faulting application name: Mastercam.exe, version: 19.0.15109.0, time stamp: 0x58866305
Faulting module name: BCGCBPRO2430120.dll, version: 24.3.0.0, time stamp: 0x5739df8b
Exception code: 0xc0000005
Fault offset: 0x000000000043e296
Faulting process id: 0x16fc
Faulting application start time: 0x01d31d3221db9d64
Faulting application path: C:\Program Files\mcam2017\Mastercam.exe
Faulting module path: C:\Program Files\mcam2017\BCGCBPRO2430120.dll
Report Id: 956a1a6c-0869-4774-b8d0-97026d85c0ea
Faulting package full name: 
Faulting package-relative application ID:

This may not show your particular error, but it is a good place to start looking...

 

10/11/2017 12:44 AM    Application Error    Faulting application name: Mastercam.exe, version: 20.0.17184.0, time stamp: 0x598a6d34
Faulting module name: nvoglv64.DLL, version: 22.21.13.8205, time stamp: 0x590792b3
Exception code: 0xc0000409
Fault offset: 0x0000000000fb8538
Faulting process id: 0x5e4
Faulting application start time: 0x01d3421d02602555
Faulting application path: C:\Program Files\Mcam2018\Mastercam.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvoglv64.DLL
Report Id: 76725882-c13a-4ff9-80a4-d5c2ff7c84c1
Faulting package full name: 
Faulting package-relative application ID:

 

10/11/2017 12:44 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Mastercam.exe
P2: 20.0.17184.0
P3: 598a6d34
P4: nvoglv64.DLL
P5: 22.21.13.8205
P6: 590792b3
P7: 0000000000fb8538
P8: c0000409
P9: 0000000000000007
P10: 

Attached files:
\\?\C:\Users\COLIN_~1\AppData\Local\Temp\Mastercam Event Log.xml
\\?\C:\Users\COLIN_~1\AppData\Local\Temp\Mastercam Error Log.txt
\\?\C:\Users\colin_000\AppData\Local\Temp\WER9132.tmp.WERDataCollectionStatus.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA555.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA575.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Mastercam.exe_35761326352536c7955039d0a2168cc46ebac5aa_ec2277a9_3f3bbc55

Analysis symbol: 
Rechecking for solution: 0
Report Id: 76725882-c13a-4ff9-80a4-d5c2ff7c84c1
Report Status: 97
Hashed bucket:

 

10/12/2017 11:51 PM    Windows Error Reporting    Fault bucket 129535306196, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: Mastercam.exe
P2: 20.0.17184.0
P3: 10.0.15063.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\Users\COLIN_~1\AppData\Local\Temp\RDR102B.tmp\empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER102C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER105A.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER107A.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: e0e01cf9-69a2-4e68-a114-a818b7be8281
Report Status: 268435456
Hashed bucket: a57e26193674ad7b2681dbce72c579bc

 

 

 

 

[neurosis]

While there was no shortage of errors for mastercam in the list - There were no errors for either Mastercam or PDF yesterday.

[jeff]

What .pdf reader are you using? 

I've never liked Adobe because it's slow. Have you tried Foxit Reader? Has pretty much everything that Adobe Reader has, maybe more.

[neurosis]

I've tried several but none of the others seem to support 3d viewing.

[jeff]

1 hour ago, Neurosis said:

I've tried several but none of the others seem to support 3d viewing.

Man I swear I've viewed a 3D pdf in Foxit before.

I did a bit of Googling and apparently this one is the best all-around pdf viewer:

https://pdf.wondershare.com/pdfelement/

https://pdf.wondershare.com/top-pdf-software/3d-pdf-viewer.html

[Jon D Morton]

I have the same problem.  I actually came on this site just to see if there was a solution to this.  My system is quite good so that is not the issue.  I also have the same problem opening Word and Excel documents while I have 2 Mastercam sessions open.  You're not alone.  

[neurosis]

I haven't had this happen in a while.  I haven't had to open two instances of Mastercam in about a month.  I would love to figure out what is causing the issue.  The next time it does this I'm going to spend some time digging through processes and see if anything looks suspicious