Mastercam crash on start up

[Fabio1]

Hello all

Mastercam 2017 was working this morning on windows 10. I closed a drawing and when opening another mastercam opens and crashes b4 loading a drawing. Anyone having this issue? wondering if its a windows update issue.

thanks

 

[CJep]

Could be a number of issues,
there was a Win10 update 1079 Fall Creator that caused all kinds of problems,
could be a <dot> NET Framework update,
are you running dual graphics support (chipset with a graphics card)
are your drivers up to date

have you checked the knowledge base on the Mcam website

[Fabio1]

17 hours ago, CJep said:

Could be a number of issues,
there was a Win10 update 1079 Fall Creator that caused all kinds of problems,
could be a <dot> NET Framework update,
are you running dual graphics support (chipset with a graphics card)
are your drivers up to date

have you checked the knowledge base on the Mcam website

I have

ver.1709 (OS build 16299.431)

Windows 10pro,64bit

NVIDIA Quadro M4000

driver version 23.21.13.8816 (10/30/2017)

Last 2 windows updates were fro SQL 2008 and adobe flash.

[CJep]

Are you logged into the Mcam forum, someone over there is having a similar issue?

[Fabio1]

Yes. it was working fine yesterday then I closed a model and tried to open a new one and now it crashes just before completely opening. Very frustrating researching and trying fix's. Very time consuming

 

[Müřlıń®]

4 minutes ago, Fabio1 said:

Yes. it was working fine yesterday then I closed a model and tried to open a new one and now it crashes just before completely opening. Very frustrating researching and trying fix's. Very time consuming

 

load a previous dot...

[gcode]

try moving or renaming your workspace file

save it someplace safe

then launch MC, a fresh workspace file will be written.

launch MC and see if it will launch OK. 

If it does, put your old workspace file back and see if it still launches

Try the same thing with your config file as well.

No idea why this works, but it worked for me

[Fabio1]

31 minutes ago, Müřlıń® said:

load a previous dot...

MC appears to be working if I ignore the popup window. I can move the model adjust parameters and even test the tool path. So why is this window popping up is the big question. Its when I attempt to close the Mastercam Crash Reporting window that it closes down MC.Going to try a previous dot.

[Müřlıń®]

I have seen that before.  I always try to save the file then close out the crash window and Mastercam closes...

But the good thing is that the file was saved.

[Fabio1]

This is what log shows.

[Fabio1]

oops my bad. here's the info.

[Fabio1]

FIXED...

http://forum.mastercam.com/Topic27513.aspx?Update=1#bm27596