Reseller Contact

[CarbonCAD]

As I start an email to our reseller for a direction to go for some fixes or solutions I realize after 2.5 years working here I have never seen our salesperson. From what I can tell I need to sign up for an applications engineer to come out and work with us or one of the other programs developed for support. It seems we are in the dark about some things. Obviously with problems I can post here, and have done so, but some things are difficult to describe and quite confidential. It would imagine some things depend on whether a software problem or an application problem. What I would like to know: what is usual for the amount of contact and what routes are used to help with problems?

[Thee Rickster ™]

If you are on maintenance you can call them all you need, at least that how In-house does it.

[CarbonCAD]

We have maintenance. Do you have a tech support to call or do you call your salesperson?

[Tony35]

i just call the office and ask for support

[heavychevy2155]

I can call my reseller and get help over the phone. If I need help with simple post mods they can get me going right over the phone most times. I couldn't ask for better help, really great guy's, and a pleasure to work with.

[gms1]

Axsys (MI reseller) is great for helping with questions. I call them sometimes on tough parts and they usually give me a few options I didn't think of. Just call the office and ask for tech support

[CarbonCAD]

I will give Axsys a call then. It sounds like they will be helpful. Everyone has been helpful with their input - thanks.

[Tyler Robertson]

Yeah Axsys handles Michigan Mastercam - they're very good

[Tony35]

ok im going to throw in a plug for my reseller too

 

shopware inc. has been great for support

[mayday]

Carbon,

call em, they should stop in and help. They always did for me over the last 20 years

[CarbonCAD]

Sounds good. The relationship was not there when I got here and I was not clear on what to do on my end or what to expect. It should be no problem by the sounds of it to get interaction going.