Upgrade codes

[George Hardwick]

Does anyone have any idea why it takes two weeks to get an upgrade code?This is the time my reseller tells me we have to wait,after paying up front.

[gcode]

This is JMHO,,,

 

Once Mastercam issues permanent codes they have no recourse or leverage if there is a problem collecting money. An end user paying cash to a dealer does not mean the dealer has paid Mastercam.

 

I think the wait for permanent codes is a policy

learned through the school of hard knocks.

 

also

 

When I first purchased Mastercam I was given a 30

day money back satifaction warranty. That's kind of hard to work out if permanent codes have been issued

 

[ 02-19-2004, 09:00 PM: Message edited by: gcode ]

[DavidB]

Have a look at my thread sim ends.

 

I wish my reseller could work on a 2 week dead line.

 

[George Hardwick]

Yes that makes sense.

Not knocking my reseller they have been 100%.

Just asking.Now I know. Ta.

[Mike Mattera - TFM]

Hi George,

 

How ya doing? So you have that Level 2 installed and running yet? There are other reasons why they always ship the sims timmed. Think about this... We ship a customer a Mill Level 3 w/ Lathe and solids. Almost $18,000 (US$) worth of software. It's all contained in a little 2x2x1/2 inch piece of plastic. If that thing dissappears from his shipping/receiving area, then someone has hit the jackpot. Having a timed code insures that it gets to its proper destination before it gets switched on for good.

 

And also to make sure the dealer gets paid

 

How are those training CD's working out for you?

 

Mike Mattera

[crazy^millman]

Yeah well HASS is doing this crap now and I understand fully agree with CNC software but to d othis on a CNC machine is complete crap in my book.

[gcode]

quote:

---

HASS is doing this crap now

---

They were doing it 10 years ago when I bought a

VF1

I asked a Haas salesman why they do that and he told me they had a truckload of VF1's hijacked

After that they started putting a 30 day

deadman's switch in the control.

That 30 day switch also makes it much easier to collect a past due invoice.

[George Hardwick]

Hi Mike. Yes, CD's have been enormous help.

Codes all sorted now,Only thig now is to get the CPU on my shoulders working.