Mastercam X7 64bit - Always Crashes on Exit

[Brad McIntosh]

I was wondering if anyone has had this issue...

 

Mastercam X7 SP2 seems to work fine on my 64bit Windows 7 workstation.. that is until I go to exit out of Mastercam - it then basically crashes after the "Are you sure you want to exit Mastercam?" message. It first becomes unresponsive then presents the "Mastercam Crash Reporting" dialog. I then get the "Mastercam X7 has stopped working..." message from Windows followed by a greyed Mastercasm screen that eventually closes. Checking Taskmanger, Mastercam appears totally unloaded from memory.

 

Now in the end I do get out of Mastercam X7, but I do not think that this is the intended "exit" scenerio. <smile> Does not matter if I actually work with a file and post any code OR simple open Mastercam and then immediately CLOSE/EXIT... crash. I have also tried it running Mastercam "As Administrator..." just to see.

 

Apart from the usual suggested uninstall and install, does anyone have any ideas?

 

Thanks in advance...

[Kevin Kostiuk]

I had this same issue for a while then it just cleared up. It seemed like if I would open a new blank file and then shut down it would not crash. You might try that.

 

Kevin K.

[gcode]

I've never had this issue with Mastercam, but SolidWorks locks up EVERY.SINGLE.TIME

It's so bad that if I close SolidWorks and forget about it, it will lock the whole computer up.

I don't even close SW anymore.

I just open the Task Manger and kill it.

[Guest]

I do see this occasionally.

 

It's too random but usually surprises me when it does happen

[Aaron Eberhard]

I haven't seen it on my system, but you may want to see if the Mastercam Event Log has any details? It's down in the system tray by your clock...

[JoshC]

You may want to send your re-seller a zip2go along with the inspection report from the system inspection utility which you can download here: http://mastercam.com/Support/Downloads/Misc/Default.aspx

[forumulitis]

I have this problem consistently with Mastercam HLE X7 on a Windows 7 Home Premium system, Service Pack 1, 64-bit.

 

HLE means "no support".

 

I deleted an expired Mastercan HLE X6 license and then ran the install program for X7. In other words, I did not do any kind of an "update" procedure.

 

If anyone has solved this, or at least narrowed down the possible causes, many of us would like to know.

[crazy^millman]

Windows 7 Home Premium system

 

I would want to see what it does on Pro and not home Premium.

[Pat-TGM]

It happened on me occasionally.

 

Win8.1 64bit pro with X7Mu1

[forumulitis]

I would want to see what it does on Pro and not home Premium.

 

I'll see if I can find a Pro system and give it a try. Maybe I will try another Windows 7 Home system, too.

 

FYI. The "Products" page says the OS requirement is "Windows 7 64-bit".

[forumulitis]

I would want to see what it does on Pro and not home Premium.

 

I installed Mastercam X7 HLE on an old Toshiba Windows 7 Home Premium laptap. Mastercam did not like the Celeron processor and refused to install.

 

I installed Mastercam X7 HLE on a more recent Acer Netbook with WIndows 7 Home Premium, and the install seemed to work fine. I was able to open Mastercam and exit without error. Unfortunately, the Acer Netbook is really a small form factor mini-laptop and it is hard to see things on the undersized screen.

 

This suggests to me that the "crash on exit" problem (at least in my case) is likely caused by leftover junk in the registry from an earlier installation and removal of Mastercam X6 HLE.

 

The next step is to try an aggressive registry cleaning.

[forumulitis]

 

The next step is to try an aggressive registry cleaning.

 

Before the registry cleaning, I updated the software drivers for the ATI Radeon HD 4200 display controller.

 

The update did not seem to resolve the "crash on exit" problem.