Maintenance question

[beej]

I think that I remember reading somewhere that CNC solutions was going to start making multi axis an additional expense on the maintenance aggrement. But if you already had multi axis with your mill level 3 that you were grandfathered in and that there would be no additional expense.

 

Am I dreaming? I did a search and couldn't find it back.

[Columbo™]

That is true. We have that agreement.

 

[3R!< W3NG3R]

yes, it is true. You can use it on X MR2 though. This is the last release (i think) before they changed it.

[beej]

thanks guys. I just got invoiced for the multi-axis and just wanted to make sure, I was right before talking to them.

[beej]

Where can I get that in writing?

[3R!< W3NG3R]

get what in writing?

[Mark H]

I believe you have to pay for it now - just the maintence cost that is. As opposed to the full cost of adding it.

[gcode]

If you owned V9 Level 3. you did not have to buy

the multiaxis upgrade... it was grandfathered into

your upgrade to X.

New buyers of X through X2 are charged extra for multiaxis.

Everybody pays maintenance on multiaxis

 

I have alway had to pay the multiaxis maintenance charge... maybe different dealer have different policies.. ??

 

[ 08-30-2007, 12:56 PM: Message edited by: gcode ]

[Rob B]

I was told the same thing as gcode.

[88Matt]

We were verbally told the same also.

 

Notice none of the resellers are chiming in on this?

.

.

.

Hmmmmmm

[3R!< W3NG3R]

I think its been a touchy subject. I know I was pi$$ed when they changed it. I'm over it now (kinda).

[gcode]

quote:

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Notice none of the resellers are chiming in on this?

---

We are perilously close to a TOS violation here

ie no discussions of pricing policies.

 

If one does show up it will probably be to close the thread.

 

That said, I personally own my seat of Mastercam

and write the checks to pay maintenace from my

own money. I just wrote one last week

What I have said on the subject is correct in my area.. Other dealers in other parts of the country/world may do it differently.

I suspect alll US dealers have the same policies

but I do not know that for a fact

[beej]

I had no intention of breaking the pricing violation.

 

I just wanted to know what the policy is not the prices. I think that I get it now.

[gcode]

quote:

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I had no intention of breaking the pricing violation

---

no problem.. just commenting on the lack of dealer participation

[88Matt]

quote:

---

We are perilously close to a TOS violation here ie no discussions of pricing policies.

---

gcode,

 

I was not refering to prices at all. I stated that we were told verbally the policy change but never in writing. Since this is a topic that I would think a reseller or CNC could clear up easily, I am curious why nobody has chimed in.

[Jimmy Wakeford from Barefoot CNC]

quote:

--------------------------------------------------------------------------------

Notice none of the resellers are chiming in on this?

--------------------------------------------------------------------------------

 

 

Too busy workin, unlike some people.

 

The policies on software maintenance come down from CNC. All dealers should be on the same wave length there. In order to be grandfathered in you had to pay maint on 5ax.

 

The reason multi-ax maint kicked in was because of the advanced multiax paths. If you have not looked at these yet, you need to. I recomend getting training from your reseller also on these, cause they are deep.

 

HTH, I need to go back to counting my maint money now, er I mean back to work

[Gary]

Do you count it in the motor home? eer I mean work.

[Matthew Hajicek - Singularity]

I had talked the boss into getting me a level 3 upgrade (I'm stuck at level 2) until we found out that it wouldn't get us multi-axis.

[Guest]

quote:

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I had talked the boss into getting me a level 3 upgrade (I'm stuck at level 2) until we found out that it wouldn't get us multi-axis.

---

Not busting your chops Matt but isn't that kind of silly???

 

I assume if the "assumption" was you'd get multi axis, that you have a need for multi axis. SO if you need it, what's the problem with getting it?

 

His thinking doesn't make sense to me.