sim ends

[DavidB]

I would like to no how long it takes to get a permanent code from USA.We have V9 sp2 mill level 3 and lathe level 1,and i just got solids.I recieved a temp code for the solids which runs out in 4 days (it was for a month).Authorization of sim runs out in 4 days is the warning i get when starting either Lathe or Mill.I keep emailing my local rep but get no responce.He said the USA is tied up with all the matianace enquiries,thats why i cant get a permanent code. In 4 days will i be able to use Mastercam at all or will just the solids drop out?

[Dan Schnars]

I know when my sim expires, MC just stops functioning as far as being able to open the program or being able to post code... I'd beat on your reseller a little harder or get in touch with CNC SOFTWARE directly. they should be able to fix you up!

[cadcam]

Dave, contact your dealer your key is going to stop in 4 days.

If you do not get the needed response call Mastercam Direct.

 

Hope this helps.

[Brendan P]

We got our "permanent codes" as soon as the check cleared the bank.

I believe it was within 30 days.

[Toolfab]

So ya, David. This happened to me once. I started freaking OUT, I must have drove my reseller NUTZ.

 

The lesson that I learned....talk to your acounts payable department and make SURE that they sent the check........

[DavidB]

Its all paid for even our maintenance.I cant understand why its so hard to get a code it shouldn't take a month and i should have to be chacing it everyday.

[cadcam]

Dave thinks have been pretty Crazy at CNC for the last month. things are slowing some.

 

Like I stated, Contact your dealer or Mastercam.

[Jimmy Wakeford from Barefoot CNC]

David,

 

Do you still have your pre-solid codes?

If so you can re-install those till the perms come in.

[DavidB]

3 days to go now.My local reseller said he has not recieved the codes from USA yet.Im getting concerned.I don't want to go over his head and get him in trouble but what should i do? He said I will get the code before it runs out.I sure hope so.

 

[Guest CNC Apps Guy 1]

It's always an option to call CNC. Don't look at it as going over your reseller's head, look at it as expediding the process. I don't mean to say keep you reseller out of the loop, but when you reseller is not available for one reason or another, CNC is available. Just be cautious of the time difference. You're what, a day plus like 8 hours ahead of the West COast on the USA???

[DavidB]

Ok i have two days left no responce from reseller and by the time im able to ring the USA because of time difference it will be down to 1 day.Where is the best place to get CNC's phone number and what department should i ask for?

Thanks for a quick reply.

[Steve Biehl - Cimquest Inc]

david,

the number is 1-860-875-5006 and ask for Customer Service.

[DavidB]

I got Phone 860-875-5006 :: Fax 860-872-1565 can u tell me what the time differance would be from Australia at this point its 12.15pm on thurs 12/2/04

 

[gcode]

David,

You are on the other side of the International Dateline so you are one day ahead of the US.

When you posted at 12:15 PM 02/12/04, it was

5:15 PM Pacific Standard Time on 02/11/04.

CNC Software is on the East Coast, 3 hours ahead of us, so...

 

At 12:15 Thursday afternoon your time, it was

8:15 PM Wendsday night at CNC Software. If you call them at 1 AM Friday night your time, it will be 9AM Thrusday morning in Conneticut.

Good luck

 

Like Jimmy said earlier,

If all else fails, you can reinstall your old codes and restore your sim to a pre-solids condtion.

I'm hoping this International Dateline thing doesn't mean you have a day less than you think you do

 

[ 02-11-2004, 10:41 PM: Message edited by: gcode ]

[DavidB]

That explanes why in the morning i had 3 days left and after lunch i had 2 days left. My boss is stressing and i need solids for all this work we have received thats why we purchased solids in the first place.

 

[Matthew]

DavidB,

 

I looked on the mastercam website and founds a "contact" page with email address:

 

http://www.mastercam.com/Contact/default.asp

 

You could try emailing the "Customer Service" link that way you don't have to stay up until 1am!!

[DavidB]

Thx Matthew i'll send an email off now and hope for a reply or else its going to be a long night.

 

[gcode]

David,

By my count, you need to make your phone call

10 hours from now. That will be 9AM Eastern Standard Time.

The bright side is, it will be Thursday morning at CNC Software and you'll have 2 full working days to get the problem fixed before they break for the weekend.

[DavidB]

gcode thanks for the replys

 

[Jayson Kramer]

DavidB, Call CNC tommorow. I had called to the main office the first day you posted saying you had 4 days left.

If the dealer is not coming thru the office said you should call.

 

Oh Ya CALL

[DavidB]

A big big thank you to all the people in this forum.I would be lost with out it.

 

If anyone in this forum ever comes down under I'll buy you a real beer.

 

[TREV]

david,

 

quote:

__________________________________________________

 

If anyone in this forum ever comes down under I'll buy you a real beer

__________________________________________________

 

does that mean if i'm down under i need to drink fosters standing on my head? ive been around frat houses when i was younger and that does not look like fun.

not to steel your thread just trying to lighten your mood . hope all goes well with your situation.

btw, cnc should be able to at least e-mail you another temp code for 30 days until your perm code arives from your reseller.

trevor

[Brendan P]

Speaking of down under.....

I know (4) guys from there that I'd like to strangle.

They are called the "Wiggles"

I am at the mercy of my 2 yr. old driving me crazy with their tapes.....

[crazy^millman]

Yeah well don't feel bad I have the Brazilian version of them in my house called Xuxu and she just took all of their songs and made them into portugese. My daugther loves it and my second daughter calms down when she hears it also.

[Jayson Kramer]

quote:

---

They are called the "Wiggles"

---

That's funny.

I got an Virus from the wiggles Mail last week.

Thank god for Anti Virus software..