Anyone else not able to login to mastercam user forum

[Gary]

I get the following 

Server Error in '/' Application.

---

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

[JParis]

No, I just logged in...

Make sure you use your email address now for the login name

Mind you though, it runs slower than sh!t and constantly puts up errors...so you might have caught one of those times as well

[Gary]

Yeah I did the email change thing , try again sometime.

thanks
 

[Simon Kausch]

The forum is often not working properly, so that's no surprise.

[Ocean Lacky™]

So easy, a 6 yr old could log in!

[ManMadeDesaster]

good to see im not the only one but yeah its really annoying when the website is not working properly especially if i write a relatively big text and when i send it i get an error.

[gcode]

It has been 4 or 5 days since I successfully logged into Mastercam.com

I'm usually able to log in and access the Download  and Tech Exchange pages

but I have trouble getting into the forum.

Lately, I have not been able to log at all

It would be a real problem if there was an update I needed to download

 

 

[JoshC]

same issue for me today, but oddly enough i can get into the forums through Edge just fine, its just my Chrome browser that wont access it and gives me an error that says 400 bad request - request header or cookie too large. 

the issues are know and many complaints about their forums have been reported by me and some others and i even see a forum post on there labeled "future of mastercam forums" where someone states "Currently, the plan is to roll out a new Forum platform by the end of quarter 1 of 2023, which will deliver a new stable and sustainable platform for future use."

edit: Correction, now my Edge is giving the same error, so i think its just hit or miss on their forums... 

on side note, the Emastercam team does a great job with these forums and has for many many years now, keep up the great work inhouse or emastercam team!

[gcode]

I tried to log in this morning and wasn't successful

I did not close the web browser (Edge) 

I just opened than page and I was logged into Mastercam.com 

It took an unknown amount of time. I let the wheel spin for about 5 minutes this morning before I moved

on to other things. The log on was successful, it just took a while, though I can't say how long

For sure it took longer than 5 minutes 

[gcode]

3 hours ago, JoshC said:

Currently, the plan is to roll out a new Forum platform by the end of quarter 1 of 2023, which will deliver a new stable and sustainable platform for future use."

Well.. we're in the third week of the 2nd quarter OF 2023, so that schedule has slipped

[Aaron Eberhard]

I only check that forum once a week or so at this point.. I have about a 20% chance of getting into it, and when I do, I can only use it for ~3 minutes or so before it errors out.  It's not worth my time unfortunately

[motor-vater]

I figured my ip guys were the ones creating havoc. They have been steady locking everything down. Glad to know its just the entire Mastercam community experiencing it as well. Thank goodness for ematercam

[gcode]

24 minutes ago, motor-vater said:

I figured my ip guys were the ones creating havoc.

no, your IP guys are not to blame

I have the same issue from home or at work, using Edge, Chrome or Firefox

I also have the same issue with my Android tablet and phone. 

[JoshC]

im sure they will get it figured out, it is frustrating and i have lost entire posts that i have tried to make before with an error and that stinks but they have a great team that will get it figured out, just a matter of time I think because they already have made it known that they are going to improve it. 

[cncappsjames]

I just checked and go to downloads with no issues.... I'm using my phone as a Hot Spot. The User Forum however... 403...

[Newbeeee™]

11 hours ago, Aaron Eberhard said:

I only check that forum once a week or so at this point.. I have about a 20% chance of getting into it, and when I do, I can only use it for ~3 minutes or so before it errors out.  It's not worth my time unfortunately

You could submit an enhancement request?

[byte]

i'm just waiting for the new mastercam forum to drop,

I use custom browsers for now to reduce the amount of failed connections/logins, a lot of extrA work for nothing but it works most of the time

[gcode]

three failures this morning

can't even get in the front door 

[byte]

1 minute ago, gcode said:

three failures this morning

can't even get in the front door 

you could try submitting the app to the defender team for analysis, you know the link right?

i had to send truckloads of stuff for malware analysis, microsofts been tightening the screws, could be 1 of 100 things things ofc,

 

i noticed the mastercam update utility triggers the uac now

 

Submit a file for malware analysis - Microsoft Security Intelligence

[cruzila]

17 hours ago, JoshC said:

im sure they will get it figured out, it is frustrating and i have lost entire posts that i have tried to make before with an error and that stinks but they have a great team that will get it figured out, just a matter of time I think because they already have made it known that they are going to improve it. 

I would prefer that they just FIX it. Improve it later.

[#Rekd™]

2 hours ago, gcode said:

three failures this morning

can't even get in the front door 

Thank you for paying your maintenance......these "un documented features" will be addressed in a future release!!!!!! :D~~~~~

[byte]

17 hours ago, JoshC said:

im sure they will get it figured out, it is frustrating and i have lost entire posts that i have tried to make before with an error and that stinks but they have a great team that will get it figured out, just a matter of time I think because they already have made it known that they are going to improve it. 

the new forum will fix these issues along with the connection issues in the 4th quarter of the year i think, we have to wait till then,

there is a timeout on the forum when writing messages, if its going to be long you would have to write it in word and copy it over,

 

or be a little less long winded... haha jk jk

[cruzila]

Just got in on Chrome long enough to post! Then a 400 error....

[byte]

try this : 

when you get to the 503 window, without closing it, launch a private browsing window and login,
if you hit the server error restart your browser and repeat the steps

 

[gcode]

It seems to be working today

I've logged in a couple times with no issues this morning

I do have to hit the Log In button twice though